• From our website, you can browse through our product category  and click on the specific product you want, then press select  to find more information on the size and materials.

• Click “ADD TO CART” and the product will be added to your shopping cart. In your shopping cart you can review the item(s) you have added, you can use the – or + sign to add or remove the quantity of product in your shopping cart. To delete an item(s) in your shopping cart, you can click on the ‘REMOVE’ button on the top right next to the item name.

• After reviewing the item(s) you have added to your shopping cart, click on “CHECKOUT” to complete your shipping details, and make payment to confirm the order. Please be informed that items in your shopping cart are not reserved until you make payment to confirm the order.

• You can leave ‘Addition Information’ (Order Note) and create an account with us, this is optional.

You are not required to create an account to make a purchase and you can complete your order as a guest. To enjoy the full range of benefits on our website, including stating your contact preferences,  and managing address details for future purchase, we advise you create an account.

Name personalization is free, and you won’t be charged extra for this service, for personalization, leave an order note during checkout from the website or send us a direct message via Instagram / Facebook after placing an order.

• Name personalization on some products will require us to make a new product and engrave the name during the crafting process. Thus, this service is free, we will treat all personalization services the same as Made-to-order purchase. Kindly see the processing time for Made-to-order items.

• Returns and exchange is not possible for personalized products provided that these products are permanently modified and specially made for the customer.

To be a part of the beautiful crafting process and customization of an item by combining two or more leather colors, threads or modifying the appearance of the original item. During checkout leave “Order Note before making payment to confirm your order. Also send us a direct message via Facebook / Instagram or email info@aluyaleathergoods.com and we attain your desired finished product.

• Returns and exchange would not be possible for personalized products, provided that these products are permanently modified and specially made for the customer.

We ship worldwide and we aim to get all available orders processed within 48 hours to the courier company. Orders placed during the weekend or bank holidays will be dispatched the next working day. During the peak season, processing, dispatch, and delivery timeframes may be extended. Kindly check our “Shipping Policy” for more information.

Aluyâ Leather Goods does NOT accept refunds for any reason. Upon making your payment, you have agreed that item(s) you return are only allowable for exchange. You may exchange your purchase within 14 days of the item(s) arriving at your destination. Kindly check our Return and Exchange Policy for more information.

We accept all major credit/debit cards and the other payment methods expressly indicated in our website.

• The amount of the product you ordered will be charged according to the selected payment method after your payment details have been verified. You will receive a confirmation email when your payment is approved and an email to also notify you that your order is being processed.

• On the other hand, the amount of any customized order or made-to-order product will be charged separately if needed.

• We feature the most advanced security payment gateway to protect your payment details and guarantee absolute security for all transactions.

• You will be charged in the same currency as the prices displayed during checkout. The order total cost includes shipping.

We mainly use full grain buttero vegetable tanned leather from Conceria Walpier Tannery, Italy to craft our products. Conceria Walpier Tannery is registered with the Vera Pelle Association, which produces premium quality vegetable tanned leather using century tanning techniques. Kindly check our Quality Materials for more information.

To check the status of your order (product personalization or customization) kindly contact us via a direct message on Facebook / Instagram.

• Tracking your shipment: A tracking number will be provided to you for your package which you can use to monitor the updates and status of your package on the courier company website. For more information kindly check our Shipping Policy.

You can find more of our product on our social media and if in an event that the product design is not available on the website or out of production and you are interested in the product, you can sending us a direct message via Facebook / Instagram or contact us via email: info@aluyaleathergoods.com to make it for you.

Once an order has been confirmed and payment made it cannot be amended or cancelled. If you need to cancel your purchase, kindly contact us immediately to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in our “Return and Exchange Policy”.

No cancellations or exchanges are possible for personalized or custom-made orders based on the definitive nature of the product specially tailored for the customer.

Kindly check your junk or spam folders and allow Aluyâ Leather Goods as a trusted sender on your email account.

From our website, you can browse through our product categories and click on the product category you want, then select the product to find more information on the size and materials. Click on the heart icon on the top right of the product to add item(s) to your Wishlist.