Made-to-Order
Aluyâ Leather Goods is delighted to offer a unique made-to-order service, allowing customers to personalize our exclusive designs while being actively involved in the crafting process. This bespoke service ensures that each piece is tailored to the customer’s specifications, reflecting their style and preferences while maintaining superior quality and craftsmanship.
We are committed to providing high-quality, personalized leather products through our made-to-order service. Each piece is handcrafted with meticulous attention to detail. Given the bespoke nature of this service, the lead time reflects the dedication and craftsmanship invested in creating each unique piece. Kindly allow 2 to 4 weeks for processing and completing bespoke (custom-made) item(s). Ready-to-ship items will be shipped within 1-7 days of purchase and according to our shipping guidelines.
While the lead times may vary based on the product and customization level, the dedication to superior craftsmanship ensures that each piece is worth the wait. By understanding and appreciating the time and effort invested in each creation, customers can enjoy unique, high-quality leather goods tailored to their preferences.
Our made-to-order service includes a variety of our signature leather products:
- Wallets: Bifold, trifold, cardholders, and coin purses.
- Belts: Casual, formal, and statement pieces.
- Accessories: Keychains, luggage tags, and other small leather goods.
Our made-to-order service is designed to deliver exceptional, personalized leather products, offering customers the unique experience of being part of the creation process.
- Initial Consultation: During this phase, the customer discusses their design preferences with the craftsman. This step includes selecting leather colors, threads, finishes, and other customization options.
- Order Confirmation: Once the design is finalized, the customer will be requested to make payment to confirm their order, and production will begin.
- Updates: Throughout the process, customers will receive regular updates on their order status. This transparency ensures customers are informed about the progress and any potential delays
- Delivery: The finished product is packaged and shipped to the customer. Delivery times vary depending on the destination, but the estimated time is one week.
Customers can personalize our in-house designs through a wide range of options:
- Leather Colors:Â Customers can select from an extensive palette of colors to suit their style and match the leathers to give the item a unique look.
- Edge Finish: Opt for black edge dye finishing or a non-dye finish.
- Threads: Choose from the variety of our thread colors to select the option that matches the product.
- Hardware: Select hardware such as zippers, buckles, and rivets in finishes like brass, Light gold, nickel, antique, and gunmetal.
- Personalisation: Add initials, names, or dates through engraving.
Several factors can influence the lead time for made-to-order products:
- Complexity of Design: More intricate designs and customizations may require additional time to ensure precision and quality.
- Material Availability: If leather color(s) and hardware need to be sourced from specific suppliers, the lead time may be extended due to a shortage or unavailable materials.
- Workload: Our artisan’s current workload can affect lead times, especially during peak seasons or promotional periods.
- Customization Level: Higher levels of personalization, such as bespoke fitting or unique design elements, may require extra time for consultation and adjustments.
We ensure customer satisfaction with the following:
- Repair and Maintenance: Offering services for repairs and maintenance to keep products in excellent condition.
- Customer Support: Providing ongoing support for any queries or issues related to our products.
- Feedback Loop: Encouraging customers to provide feedback to improve our products and services continually.